Credit Reporting & Disputes Consulting Services

The challenge

Consumer demand for credit score accuracy and transparency has resulted in increased disputes. While we’re facing emerging regulatory ambiguity,  we remind clients that the laws aren’t changing, which focus on reporting agencies’ and furnishers’ compliance with accuracy and disputes regulations.

Where does this leave today’s lenders? For many, grappling with regulatory requirements creates an unsettling grey area as they struggle to ensure reporting accuracy while maintaining automation and dispute resolution. The solution for lenders lies in the ability to design control routines that identify inaccuracies before and after furnishing data to the credit reporting agencies.

This environment will only become more complex as non-traditional data sources (e.g., rent and mobile payments) gain increased value to lenders and play a greater role in building consumers’ credit history.

Our experience as banking executives gives us an advantage over our competition. Not only do we know—first-hand—the issues you face balancing expense, performance, and customer experience, but we’ve also built a consumer reporting framework proven and tested against more than 160 successful projects.

This framework creates a suite of controls that validates accuracy, provides disputes operations that ensure reasonable investigations and feedback to the system of record and is supported entirely by control and governance activities. Everything is in place so that you have evidence of compliance.